CX EX Nordics 2019 Full Event Guide
This year we welcome you to the CX EX Nordics Forum - a unique forum that introduces forward-thinking conversations into how customer experience and employee experience, as key drivers of any organisation, can work together to drive ROI.
Although technology is an enabler, it is the people and design that make the difference. Top leaders are proving to drive and curate a more effective strategy and experience with this approach - would you like to learn more?
Get in touch at partner@iqpc.co.uk to discuss your thoughts on the agenda (which you can download on the right) and how we can work together!
The Future of Nordic Customer Experience: Survey Report
We wanted to better understand which specific priorities the region is focusing on when it comes to CX and the challenges which are slowing down progress in this area. Previous studies have found that while many Nordic organisations do possess CX strategies, the maturity of these strategies is still relatively low. We have put together this handy infographic on where the region is moving in regards to CX and the technologies that will help mature the overall customer experience in the Nordics.
Past presentation: Seemless customer experience as a target
This presentation from Tiina Molberg at DNA, was delivered last year at our 2017 CX Nordics event.
As one of the leading Finnish telecom groups, this presentation offers insights on new dimensions of customer experience and personalised content. This presentation also shares the experiences of DNA as one of the leading Finnish telecoms groups on their journey to improving their CX strategy.