How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders
This content was provided by one of our 2019 Sponsors RingCentral.
Today, when customers need to interact with brands, they want to use the same tools they enjoy for personal communication.
As customers rely less on voice communication and more on messaging, social applications, and other mobile apps, brands have quickly realized they need to meet customers on their terms if they expect to build strong brand loyalty. Because if brands aren’t using those tools, customers simply move on to those that are.
The following guide will help you understand the most common challenges of building an effective digital customer engagement strategy, as well as tips to help overcome them.
View the full guide here >>
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