Strategy, Technology and Innovation for CX Driven Competitive Advantage

Back in 2016 Gartner released a statistic which stated that 89% of brands expected to compete mostly on the basis of customer experience.

CX was suddenly thrust into the spotlight as the next new shiny thing.

Three years on and the market has moved from the early hype to the sobering reality - Real CX transformation is hard.

In fact a recent global survey indicated that only 23% of companies had seen tangible results from their CX investment, with strategy and execution cited as the main reasons for project failure.

Where’s it all going wrong - and what do organisations need to do for CX to have the sort of impact they need?

This is the theme and focus for the 3rd Annual CX Leaders Exchange, where we’ll be bringing together 50 Australasian CCOs and CX executives to network, get inspired, and learn the latest strategies for CX transformation. 

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REQUEST INVITATION TO ATTEND

Why Attend?


  • Cultural change: Learn how to incorporate and share feedback and insights across the company to improve the customer experience
  • CX design & user experience: Hear how to design products or services with the customer or user experience at the forefront of decision-making
  • Understanding customer emotions: Understand how to go beyond NPS and other basic metrics to really understand customer wants, needs and experiences
  • Customer Journey Mapping: Get insights on how to use CJM to really understand the end-to-end journeys of your customers
  • Organisational structure: Hear strategies on how to join functions, departments and capabilities together to deliver a consistent, meaningful customer experience
  • Deep personalisation: Get the latest ideas how to successfully treat each customer as an individual to earn customer trust and loyalty



Highlights of Customer Experience Leaders Exchange 2018

2019 Sponsors
Media partner

The Exchange Format

KEYNOTE ADDRESSES

Pioneering industry speakers, capable of ifiluminating opportunities for business transformation address the whole audience at the open and close of each day.

1:1 BUSINESS MEETINGS

Each 30 minute meeting is set with the goal of exploring solutions to current challenges and examining the potential for future business partnerships. Consultative meetings are scheduled at the request of delegates and solution providers subject to business requirements and are the perfect opportunity to meet in a relaxed environment.

NETWORKING OPPORTUNITIES

Delegates often tell us that the new network of contacts they form is one of the most valuable ongoing benefits of their participation. Because of the unique structure of the event the networking is not accidental and the shared problem solving results in a depth of contacts impossible to achieve at other events. With the combination of solution providers, speakers and delegates sharing their information and services, the exchange of contacts and ideas continues long after the event.

BRAINWEAVES

Exchange discussions move beyond the talk... by combining innovative experience, positive trends are kicked into action, failing trends are terminated and visions are created along with plans for implementation. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Why the Exchange is Different

INVITE ONLY EVENT

Access exclusively limited to Chief / Director / General Manager / Head of Customer Experience only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials.

EXPAND KNOWLEDGE AND THOUGHT LEADERSHIP

Conference and discussion sessions led by absolute thought leaders sharing case studies, best practices and updates most relevant to your current priorities.

SOLVE YOUR BIGGEST CHALLENGES

Access exclusively limited to Chief / Director / General Manager / Head of Customer Experience only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials.

TIME-EFFECTIVE WAY TO COMPARE LEADING PROVIDERS

Meet and compare all the industry leading solution providers relevant to your business needs in only three days in a productive format.

ONE-ON-ONE MEETINGS WITH SOLUTION PROVIDERS

Your chance to discuss your organisational requirements, ask questions, and tailor solutions to your business needs.

NO EXHIBITION BOOTHS

Focused collaborative meetings with market leading solution providers and top-tier executives.

EXCLUSIVE RETREAT-STYLE FORMAT

Each attendee is expected to be available for the full two-and-a-half days at the Exchange’s exclusive hotel setting, accompanied by two nights complimentary accommodation and meals. This guarantees almost 72 hours of valuable social engagement.

DELEGATE PROFILING

Every attendee will be profiled to ensure a personalised itinerary and customised experience.

Why Sponsor?

Speak to the Right People at the Right Time

Every attendee has to go through a 30 minute interview where they have to explain their planned investments over the next 6-12 months. This information is made available to you in advance to allow to prepare effectively. This ensures that your top sales people are speaking to the right people, at the right time.

EXCLUSIVE SENIOR AUDIENCE ONLY

  • Executive attendance from ASX 200, multi–nationals and largest government agencies only
  • Industry Leading Solution providers
  • Inspiring Speakers and Thought Leaders

PRE-ARRANGED BUSINESS MEETINGS WITH QUALIFIED PROSPECTS

  • Sponsors identify and are matched with the clients they want to meet
  • Sponsors select 6-8 Attendees with whom to have private one-on-one meetings during the Exchange
  • Sponsors will get the opportunity to offer relevant solutions to top prospects
  • Build relationships with industry leaders who can make critical decisions on the future of their contact centre transformation

DELEGATE PROFILING

  • Every attendee will have a personalised itinerary for the full two days tailored to their business needs
  • To make this happen, all delegates will be profiled beforehand by our expert Delegate Acquisition Director

EXCLUSIVE RETREAT-STYLE FORMAT

  • Each attendee is expected to be available for the full two-and-a-half days
  • Attendees will receive complimentary accommodation and meals at the Exchange’s exclusive hotel setting
  • This guarantees almost 72 hours of valuable social engagement

Attendee Qualification Criteria

We qualify all attendees on job function, strategic responsibility, and budgeting authority to ensure you’re guaranteed to meet and engage with an elite group within the contact centre industry.

To learn more about our Attendee Qualification Criteria, please get in touch with us below!

Enquire as a Delegate

Astrid Dator
Delegate Acquisition Manager
astrid.dator@iqpcexchange.com
02 9229 1000

INQUIRE AS DELEGATE

Enquire as a Sponsor

Dan Godfrey
Exchange Partnerships Director
dan.godfrey@iqpcexchange.com
02 9229 1050

INQUIRE AS SPONSOR