Vidya Venugopalan

Global Head - Insights & Analytics Cisco ( Previously CloudCherry)

Exchange Day One: Thursday, 21st November 2019

Saturday, November 21st, 2020

11:00 AM Using Causal Insights to Drive CX ROI

The session will cover the role of insights in a CX program. And how organisations can use these insights to create a culture of data driven decision making. From journey mapping to predictive analytics this session will attempt to map the role of insights across the stages of program maturity.

Check out the incredible speaker line-up to see who will be joining Vidya.

Download The Latest Agenda