20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC
Vidya Venugopalan, Global Head - Insights & Analytics at Cisco ( Previously CloudCherry)

Vidya Venugopalan

Global Head - Insights & Analytics
Cisco ( Previously CloudCherry)

Check out the incredible speaker line-up to see who will be joining Vidya.

Download The Latest Agenda

Exchange Day One: Thursday, 21st November 2019

Saturday, November 21st, 2020

11:00 AM Using Causal Insights to Drive CX ROI

The session will cover the role of insights in a CX program. And how organisations can use these insights to create a culture of data driven decision making. From journey mapping to predictive analytics this session will attempt to map the role of insights across the stages of program maturity.