Program Director, Service Revolution Transformation, BT Financial Group
Van Dissing is currently the Program Director for the
transformation of the BT business – responsible for designing & delivering
the technology, product and organisational (people) dimensions to respond to the sale of the Advice business
and the changing market for consumer customers in the wealth industry.
Her previous role was as the Transformation Director
for the BT Customer Journey Lab, leading a team of specialist including CX, UX,
researchers, lean analysts and business SMEs. They were responsible for driving
actionable insights on customer needs; and driving a future state customer
roadmap for the organisation.
Check out the incredible speaker line-up to see who will be joining Van.
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