Exchange Day Two: Friday, 22nd November 2019
Sunday, November 22nd, 2020
Delivering an end to end customer experience (CX) is challenging. Your customers expect an effortless, connected experience. Most top management teams want tangible financial results from a CX program.
Customer service is where you can show improved customer experience results in a real, measurable return on investment. Put another way, what is the cost to your business today of delivering a disconnected service experience?
- The role of journey mapping in identifying and fixing customers’ points of friction
- Aspects to consider when calculating the expected ROI of a connected service experience
- Tips for getting support from management and buy in from other teams in your organization