20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC
Paul Jenzen, Senior Manager CRM & Customer Experience, at Hyundai Motor Company Australia

Paul Jenzen


Senior Manager CRM & Customer Experience,
Hyundai Motor Company Australia

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda

Exchange Day One: Thursday, 21st November 2019

Saturday, November 21st, 2020


2:10 PM HYUNDAI AUSTRALIA’S DATA-DRIVEN APPROACH TO DRIVING CUSTOMER EXPERIENCE OUTCOMES

  • Learn how Hyundai used their customer insights platform, new digital touchpoints and staff engagement programs to drive real change for the Hyundai Customer Experience
  • Understand how Hyundai approached their CX challenges and explore the concepts of ‘CX incrementalism’ vs ‘CX transformation’.

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020