20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC
Olivia Dickinson, Digital & Communications Marketing Manager, at Chobani

Olivia Dickinson


Digital & Communications Marketing Manager,
Chobani

Check out the incredible speaker line-up to see who will be joining Olivia.

Download The Latest Agenda

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020


2:50 PM PANEL: THE STATE OF CUSTOMER EXPERIENCE(CX): WHERE TO NEXT?

The emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and create competitive advantage by putting customers first.
 
Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, they must relentlessly improve customer journeys across channels and business functions.
 
In this closing panel session, we’ll take a look back at the evolution of CX over the last 5 years, and provide insights into where things are heading in the next 5 years.