20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC
Joanne Thrift, Chief Customer Experience Officer, at Pepper Financial Services Group

Joanne Thrift


Chief Customer Experience Officer,
Pepper Financial Services Group

Check out the incredible speaker line-up to see who will be joining Joanne.

Download The Latest Agenda

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020


2:20 PM BREAKING DOWN SILOS AND DEMONSTRATING VALUE FOR YOUR CUSTOMER EXPERIENCE PROGRAM

Getting buy-in from your senior management is one of the biggest challenges faced by CX practitioners. This presentation will explore innovative ways to produce tangible results and a clear ROI for your CX efforts, while bridging the gap between silo-ed
departments.

  • Getting top-level support and executive engagement
  • Breaking down silos to create a holistic CX vision
  • Transforming your business to get organizational buy-in across operations, marketing, sales, etc