Jenni Taylor

Head of Customer Strategy and Experience, Pepper Money

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020

2:20 PM BREAKING DOWN SILOS AND DEMONSTRATING VALUE FOR YOUR CUSTOMER EXPERIENCE PROGRAM

Getting buy-in from your senior management is one of the biggest challenges faced by CX practitioners. This presentation will explore innovative ways to produce tangible results and a clear ROI for your CX efforts, while bridging the gap between silo-ed
departments.

  • Getting top-level support and executive engagement
  • Breaking down silos to create a holistic CX vision
  • Transforming your business to get organizational buy-in across operations, marketing, sales, etc

Check out the incredible speaker line-up to see who will be joining Jenni.

Download The Latest Agenda