20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC

Meet the Speakers

OUR SPEAKERS


Jay Sellick
Jay Sellick
Chief Customer Officer,
Sportsbet
Lisa Dowie
Lisa Dowie
Chief Customer Officer,
PEXA
Charles Weiser
Charles Weiser
Head of Customer Experience, Digital Consumer Group, Consumer Australia,
Optus
Jill Baptist
Jill Baptist
Executive General Manager – Customer Futures,
IAG
Van Dissing
Van Dissing
Program Director, Service Revolution Transformation,
BT Financial Group
Sarah Graham
Sarah Graham
Head of Customer Experience Initiatives,
NAB
Kylee Clydesdale
Kylee Clydesdale
Senior Manager, CX Capability and Transformation - Client Experience & Marketing,
AMP
Timothy Naylor
Timothy Naylor
Head of Customer Strategy & Insights,
AGL Energy
Paul Jenzen
Paul Jenzen
Senior Manager CRM & Customer Experience,
Hyundai Motor Company Australia
Olivia Dickinson
Olivia Dickinson
Digital & Communications Marketing Manager,
Chobani
Jenni Taylor
Jenni Taylor
Head of Customer Strategy and Experience,
Pepper Money
Elyssia Clark
Elyssia Clark
Head of Customer Insights & Analytics,
SEEK Limited
Joanne Thrift
Joanne Thrift
Chief Customer Experience Officer,
Pepper Financial Services Group
David Henderson
David Henderson
Director, Marketing,
Vicinity Centres
Frazer Adnam
Frazer Adnam
CRM Marketing Director,
Afterpay
Candice Pendergast
Candice Pendergast
Head of Customer Insights,
Harvey Norman
Vidya Venugopalan
Vidya Venugopalan
Global Head - Insights & Analytics
Cisco ( Previously CloudCherry)
Andrew Farries
Andrew Farries
Director – CX Consultng
Confirmit
Ashley McVey
Ashley McVey
Manager, CX Strategy
NAB
Scott McMillan
Scott McMillan
Advisory Principal, CX Leader
ServiceNow