Customer Experience Leaders Exchange 2020 Customer Experience Leaders Exchange 2020 Customer Experience Leaders Exchange 2020 Customer Experience Leaders Exchange 2020

WHY JOIN THE CX LEADERS EXCHANGE

The Customer Experience Leaders Exchange is the most exclusive gathering of CX leaders in Australia. Bringing together 50 of A/NZ's leading CCOs and CX executives at the Mercure Gold Coast Resort, we will benchmark, network and deep-dive topics specifically relevant to those leading the most advanced strategies for CX transformation in Australasia.

THE EXCHANGE FORMAT

1:1 Business Meetings

Take part in one-to-one private business meetings with data and analytics solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Mercure Gold Coast Resort. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities.

Project Analysis

Your specific challenges are put under the spotlight and unpacked by peers and experts through outcome based group discussions.

Benchmarking

Customise your agenda by pre-selecting from over 25 crafted sessions reflecting the strategic issues senior data & analytics executives have identified as priorities.

Exclusive

The Exchange gathers only 50 top tier data and analytics executives in order to maximise interaction and learning, and provide actionable takeaways that will guide digital transformation projects.

WHAT EXECUTIVES ARE SAYING

2019 Speakers

Jay Sellick

Jay Sellick

Chief Customer Officer,

Sportsbet

Lisa Dowie

Lisa Dowie

Chief Customer Officer,

PEXA

Charles Weiser

Charles Weiser

Head of Customer Experience, Digital Consumer Group, Consumer Australia,

Optus

Jill Baptist

Jill Baptist

Executive General Manager – Customer Futures,

IAG

Van Dissing

Van Dissing

Program Director, Service Revolution Transformation,

BT Financial Group

Sarah Graham

Sarah Graham

Head of Customer Experience Initiatives,

NAB

Kylee Clydesdale

Kylee Clydesdale

Senior Manager, CX Capability and Transformation - Client Experience & Marketing,

AMP

Timothy Naylor

Timothy Naylor

Head of Customer Strategy & Insights,

AGL Energy

Andrew Farries

Andrew Farries

Director – CX Consultng

Confirmit

Ashley McVey

Ashley McVey

Manager, CX Strategy

NAB

Scott McMillan

Scott McMillan

Advisory Principal, CX Leader

ServiceNow

Highlights of Customer Experience Leaders Exchange 2019

Free Content

Customer Experience Leaders Exchange 2019 Post Show Report

Australia’s 3rd annual Customer Experience Leaders Exchange saw 50 of the best minds in the A/NZ CX community come together in the Victorian Goldfields to share ideas, learn best practice and source solutions.  

Customer Experience Leaders Exchange 2019 Event Guide

The 3rd Annual Customer Experience Leaders Exchange, held 20 - 22 November 2019 at the RACV Goldfields Resort, Victoria, was an exclusive, invite only event that brought together 50 of Australasia’s top CX executives to network, get inspired, and learn the latest strategies for CX transformation.

Oracle's CX Cloud Suite is a model for the next generation of service delivery platforms

Businesses rarely operate their customer service organizations in isolation anymore. The contact center has evolved from a siloed arm of operations into a unit that needs to be more fully integrated with the rest of an enterprise.

Using data to build a meaningful customer experience: In the spotlight with Neil Hoyne, Head of Customer Analytics, Google (US)

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques...

SECURE YOUR VIP SEAT

If you’re interested in reserving a VIP spot at the Customer Experience Leaders Exchange, reach out to us before spots fill up – limited availability.