Redefining Customer Experience in the New Normal
15 - 16 June, 2021 | 10:00 AM (SGT)
| Free Online Event
As we enter the next phase of the pandemic and restrictions ease, people and businesses are looking for ways to return to a new normal. The customer are expecting the customer experience (CX) in the 'new normal' must be much more seamless and consistent everywhere!
The CX leaders are looking for the technology solutions, social media implementations and omni channels to be at the front of the competition. Yet, the implementation can be very costly. Many organisations are concerned about the ROI and cost efficiency for the new technologies.
CX Asia Week 2021 - Virtual Edition offers a comprehensive guide on how organizations redefining customer experience in the new normal with new technologies and customer experience transformation strategy.
The CX leaders are looking for the technology solutions, social media implementations and omni channels to be at the front of the competition. Yet, the implementation can be very costly. Many organisations are concerned about the ROI and cost efficiency for the new technologies.
CX Asia Week 2021 - Virtual Edition offers a comprehensive guide on how organizations redefining customer experience in the new normal with new technologies and customer experience transformation strategy.
CX LEADERS & SPEAKERS
Neil Gardner
Chief Customer Officer
Generali
Yuhui Yao
Group Vice President, Head of Customer Analytics & Behavioural Insights
FWD Insurance
Shyanne Browning
Head of Customer Experience, Sub-Region Asia
Roche Diabetes Care
Akira Mitsumasu
VP of Global Marketing
Japan Airlines
Nicholas Chee
Head of e-Channels- Group Product Development, Wholesale Banking
UOB
Sanjeev Kapur
Chief Marketing Officer
MetLife
Martin Head
General Manager, Customer Support Innovation, APAC Operations
Fuji Xerox Asia Pacific Pte Ltd
Chandni Shah Motwani
Director of Strategy, Asia Pacific
Appnovation
Hema Thiagarajah
VP Client Partner, Asia Pacific
Appnovation
Martin Taylor
Co-Founder and Deputy CEO
ContentGuru
Rose Myatt
Business Development Manager
Content Guru
Ambrish Kinariwala
Robotics Process and Cognitive Automation Capability Lead
Australian Unity
Pooi Chie Lee
Advisory Solution Consultant, Customer Workflows
ServiceNow
Who Should Attend:
CXO, HEADS, GENERAL MANAGERS, DIRECTORS, VPS IN:
Branding
Loyalty
Contact Centre
Customer Service
E-commerce
Customer Care
Customer Operations
Multi-Channel
Customer Analytics/Retention
Loyalty
Customer Experience
Operations
Digital Transformation
Service Delivery
Quality Management
Marketing
POWERED BY
Get Involved with CX Asia Week - Virtual
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