15 – 17 June 2021 | FREE ONLINE EVENT | 10:00 AM (SGT)
Redefining Customer Experience in the New Normal
As we enter the next phase of the pandemic and restrictions ease, people and businesses are looking for ways to return to a new normal. The customer are expecting the customer experience (CX) in the 'new normal' must be much more seamless and consistent everywhere!
The CX leaders are looking for the technology solutions, social media implementations and omni channels to be at the front of the competition. Yet, the implementation can be very costly. Many organisations are concerned about the ROI and cost efficiency for the new technologies.
CX Asia Week 2021 - Virtual Edition offers a comprehensive guide on how organizations redefining customer experience in the new normal with new technologies and customer experience transformation strategy.
The CX leaders are looking for the technology solutions, social media implementations and omni channels to be at the front of the competition. Yet, the implementation can be very costly. Many organisations are concerned about the ROI and cost efficiency for the new technologies.
CX Asia Week 2021 - Virtual Edition offers a comprehensive guide on how organizations redefining customer experience in the new normal with new technologies and customer experience transformation strategy.
CX LEADERS & SPEAKERS
Neil Gardner
Chief Customer Officer
Generali
Yuhui Yao
Group Vice President, Head of Customer Analytics & Behavioural Insights
FWD Insurance
Louis Tan
General Manager, Customer Operations Asia Pacific & Middle East
Shell
Theng Kai Chow
Head, Usage, Loyalty & Strategic Ecosystem Partnerships
OCBC Bank
Matthew Gain
Senior Vice President and Head of APAC, Japan and India
Audible
Mark Ian Pacay
Regional Head of Customer Operations
AXA Asia
Shyanne Browning
Head of Customer Experience, Sub-Region Asia
Roche Diabetes Care
Sanjeev Kapur
Chief Marketing Officer
MetLife
Who Should Attend:
CXO, HEADS, GENERAL MANAGERS, DIRECTORS, VPS IN:
Branding
Loyalty
Contact Centre
Customer Service
E-commerce
Customer Care
Customer Operations
Multi-Channel
Customer Analytics/Retention
Loyalty
Customer Experience
Operations
Digital Transformation
Service Delivery
Quality Management
Marketing
POWERED BY
Get Involved with CX Asia Week - Virtual
For more information on how CX Asia Week - Virtual is uniquely placed to help you shape and deliver your message to a targeted audience contact us now! Email: Sponsorship@iqpc.com.sg
In Partnership With :
©2021 IQPC. All rights reserved.
