THURSDAY, 28 JANUARY 2021 | 11:00 AM (SGT)

The Evolution of Cohesive Leadership in CX Transformation to Drive Growth and Business Continuity - VIDG

2 December 2020 | 2PM – 3PM (Singapore Time)

Board-level accountability for CX is rising, and a strained strategy can result in material loss for the business. Establishing efficient and effective CX foundation is key to not only adding value to your customers, but in driving business continuity. Designed specifically to encourage in-depth discussion, this Virtual Interactive Discussion Group (VIDG) session will allow you to connect with like-minded CX leaders to explore the evolution of cohesive leadership in CX transformation to drive growth and business continuity.

  • Exploring how the leadership team can collaboratively lead and co-design the future of CX within the organisation
  • Establishing a common set of characteristics for customer-centricity to help drive business continuity
  • Aligning business vision with CX goals to create a holistic strategy that will fuel next stage growth

HOW IT WORKS:
This by-invite-only discussion group will have about 10 – 12 CX leaders, led by 1 expert moderator. The intimate setting provides the opportunity for the leaders to engage in in-depth discussions around a particular challenge they are faced with.

HOW TO REGISTER:
This event is exclusive and limited seats are available. Please contact Terence.wu@iqpc.com.sg directly for more information

Moderator and Speaker:

Tom Mouhsian, Principal Analyst Serving Customer Experience Professionals, Forrester


Paul Baptist, Senior Director of Solution Consulting, Customer Workflows, ServiceNow


ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500