REDEFINING AGENT PERFORMANCE METRICS TO IMPROVE CUSTOMER EXPERIENCE

Customer Experience is the name of the game in customer service. Contact centre agents play an important role in the customer journeys. A positive agent experience leads to a stronger customer experience. Provide the tools they need to reduce their onboarding time, minimise costly error rates, improve operational efficiencies and make the agents’ job more enjoyable.

On 2 June 2022, we explore how latest agent assist capabilities including real-time agent guidance, dynamic scripting, contextual knowledge and trigger-based recommendations – can help you improve customer experience and drive brand loyalty from both your customers as well as contact centre agents.



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Featured Speakers

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WHO SHOULD ATTEND:

Bank, Insurance, Asset Management

C Level Executives: 

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CMO

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COO

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CDO

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Chief Customer Experience

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Chief Commercial Officer

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CIO

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Chief Customer Experience

VPs/ Directors/ Heads/ Managers:

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Customer Experience

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Customer Service

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Customer Relationship/ CRM

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Marketing

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Complaint Management

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Customer Retention

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Customer Care

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Quality Management

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Communications

SPONSORED BY:

Uniphore

In Partnership With :

CX Network

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

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