Customer Experience & Value Creation for the Post Pandemic

For financial services, digital transformation and disruptive innovation have gone from being vague futuristic concepts to immediate-term action items on senior leaders’ strategic agendas.

The pandemic, competitive threats, ongoing cost pressures, aging technology, increasing regulatory requirements and generally financial performance are among the forces that demand significant change and entirely new business models.

CX for Financial Services Asia Virtual will bring together customer experience professionals from banks, insurance, asset management to share best practices in transforming customer experience with new technologies.