Sean McMahon

Head of CRM & Customer Contact Belron International

CONFERENCE DAY ONE (13 NOVEMBER)

Wednesday, November 13th, 2019

14:30 ONE PLATFORM, ALL DATA: ARCHITECTURE IN, BENEFITS OUT

This session will revolve around a case study on building a framework that allows access to all customer data and information to help your organisation and support agents maintain context around all customer interactions. This unified data platform allows for a desirable omnichannel customer experience, where AI and ML can be directly applied on incoming data.
 
Join Sean to find out how the transformation of this scale is possible without a huge costly overhaul, and what benefits it brings to more informed agents and happier customers. Learn from his journey on building an AI-friendly ecosystem, from getting people on board, to implementation models and lessons learnt.

Check out the incredible speaker line-up to see who will be joining Sean.

Download The Latest Agenda