This session will revolve around a case study on building a framework that allows access to all customer data and information to help your organisation and support agents maintain context around all customer interactions. This unified data platform allows for a desirable omnichannel customer experience, where AI and ML can be directly applied on incoming data.
Join Sean to find out how the transformation of this scale is possible without a huge costly overhaul, and what benefits it brings to more informed agents and happier customers. Learn from his journey on building an AI-friendly ecosystem, from getting people on board, to implementation models and lessons learnt.
Check out the incredible speaker line-up to see who will be joining Sean.
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