Richard Davies

Chief Operating Officer Revolut

Richard Davies joined Revolut in July 2019 as COO, and leads a range of transformation work for the group.

Revolut is a radically better digital bank account that includes a debit card, currency exchange, and peer-to-peer payments. We are on a mission to build a fair and frictionless platform to use and manage money around the world. Our platform allows users to transfer, exchange, and spend money at great value rates with a multi-currency card that is accepted everywhere.

Prior roles include:

- Commercial Banking Director at TSB

- Global Head of Propositions / Digital - SME Banking at HSBC 

- Chief Operating Officer, UK Commercial Banking, at HSBC

- First CEO of challenger bank OakNorth 

Richard has an MA Economics and M.Phil Development Economics from Trinity Hall Cambridge.

CONFERENCE DAY ONE (13 NOVEMBER)

Wednesday, November 13th, 2019

12:30 HOW TO USE DATA TO CREATE THE IDEAL CUSTOMER EXPERIENCE?

Everyone knows that data offers enormous potential to exponentially increase the quality of customer experience and brand commitment. However, the progress in most companies is slower than expected, mainly due to the difficulty or lack of skills in processing big data. Most of the time we don’t really know what we are aiming for, or are focusing all our vision on a small pre-defined problem. How do we actually see the bigger picture and execute the opportunities that will make the biggest impact on solving your customer’s needs? This session will look at how to create the capability to understand meaningful relationships in the data that exists, and be able to predict the likelihood of behaviours with high accuracy, including finding the drivers and inhibitors of customer performance.

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda