Mila Milenković

Head of Digital Innovation & Applications Telekom Srbja

Mila Milenkovic is the head of the Digital Innovations and Applications Department, working on partnership program within Telekom Srbija aiming to develop a range of different future proof services such as IoT/M2M services, applications, cloud services, OTT services that are adding value to core communication products and services for the customer. This role includes scouting and negotiation with partnering companies, considering new revenue stream opportunities and new business model development. The major goal of the partnering ecosystem is bringing innovation to the portfolio of the end user through B2B and B2B2C arrangements and supporting strategic projects focusing both on new product and new business development. Successfully negotiated and closed, several projects in the public sector together with partners such as Video surveillance for towns, Mobile insurance and Back to school projects for the residential customers, Business cooperation with investors of the new buildings and different other projects. Recently started focusing more on supporting the startup community and developing partnerships with startup companies based on mobile payments system of Telekom Srbija, especially DCB – Direct Carrier Billing which includes also business cooperation with Google and merchants and partners in the mobile payment area. Mila graduated from the faculty of Electrical Engineering, University of Belgrade. She also finished course Executive MBA HEC Paris/Faculty of Economics, University of Belgrade and holds Executive Master degree.


Wednesday, November 13th, 2019


This panel discussion gathers years of experience in optimising CX through technology, and is your ultimate go-to session for learning what you need to know when it comes to investing in AI and picking your battles smartly. We will attempt to answer the following questions:
·         With plenty of solutions available in the market, if you had to choose one thing - where would you place your investment priority?
·         What are the greatest opportunities that this investment brings?
·         What are the common risks we can predict and avoid?
·         How do you make the case of aligning this investment to greater business objectives and secure cross-functional and cross-level support?

Check out the incredible speaker line-up to see who will be joining Mila.

Download The Latest Agenda