Chris Kellner

VP Sales & Partnerships DigitalGenius

CONFERENCE DAY ONE (13 NOVEMBER)

Wednesday, November 13th, 2019

12:00 CUSTOMER SERVICE RESOLVED

Automating your customer service can seem impersonal, especially in an era where the customer expects more. However, if you could put your customer support on autopilot, better understand conversations and automate repetitive processes freeing up more time to truly delight your customers, you would, right? If this is something you’re keen on exploring further then join us for this eye-opening discussion from DigitalGenius, who are already helping dozens of customers such as KLM, The Perfume Shop and NN Bank achieve incredible levels of customer satisfaction, all whilst saving on typically high operational costs.

16:00 PANEL DISCUSSION: WHERE TO INVEST FIRST IN AI AND WHAT IS REALLY NEEDED?

This panel discussion gathers years of experience in optimising CX through technology, and is your ultimate go-to session for learning what you need to know when it comes to investing in AI and picking your battles smartly. We will attempt to answer the following questions:
 
·         With plenty of solutions available in the market, if you had to choose one thing - where would you place your investment priority?
·         What are the greatest opportunities that this investment brings?
·         What are the common risks we can predict and avoid?
·         How do you make the case of aligning this investment to greater business objectives and secure cross-functional and cross-level support?

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda