Charles Radclyffe

Head of AI Fidelity International

Charles is a serial entrepreneur who has focused his career on solving tough technology challenges for some of the world's largest organisations. A self-confessed 'geek' at heart, Charles combines his technical fluency with his business nous to really get to grips with how best to conceive, design, build and implement solutions which can unlock transformative business value.

In addition to providing advisory services to clients, Charles has built and sold three technology companies so far in his career, and in his spare time passionately supports and mentors young entrepreneurs and start-up teams.

Past roles include Head of Technology at Deutsche Bank Labs in London and Associate Partner at Elixirr. He was until recently CEO of NetKernel.

Charles is currently a Forbes contributing writer, visiting fellow at the University of Bristol and is the Head of AI at Fidelity International.

CONFERENCE DAY ONE (13 NOVEMBER)

Wednesday, November 13th, 2019

9:50 AI AND CUSTOMER EXPERIENCE: WHY ETHICS IS CRITICAL

“Move fast and break things” describes Mr Zuckerberg’s approach to world-conquering technology, but also describes a toddler let loose in a new environment. If we’re serious about developing AI to improve customer experience, then we need to be grown-up about it; especially those of us in regulated industries. We need to try to “move fast” where possible, but never, ever “break things”.
 
This presentation describes the digital ethics journey of Fidelity International, a leading wealth and asset management firm that operates globally. Charles describes how AI ethics needs to be thought of as separate to risk and safety issues, such as ‘explainability’, ‘transparency’ and bias; and why it’s critical to get right if you are to win the trust of customers and colleagues in the quest for delivering AI innovation.

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda