Artificial intelligence for Customer Experience (AI for CX) Forum News

Download the Agenda l Artificial Intelligence for Customer Experience (AI for CX) Forum

Attend the Artificial Intelligence for Customer Experience (AI for CX) Forum to gain a better understanding on how you can successfully implement AI to optimise customer engagement across all your channels, and how to turn your data into meaningful insights.  By attending, you wi ...

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Past Presentation: Justin Reilly - Becoming AI First

At last year's AI for CX forum, Justin Reilly, Founder of Stealth Co and past Head of Product & Customer Experience Innovation at Verizon shared his presentation: 'Becoming AI First'.  Download your copy now to discover >>

Customer Experience Artificial Intelligence Survey Report 2018

With expert commentary from Gustavo Imhof, Customer Experience Manager, Hermes this report looks at the opinions of over 100 relevant individuals in the customer experience space. This report aims to understand more about where businesses are positioned on the journey to AI implementation, where ...

Getting Your Company Ready for AI

While many businesses will find worthwhile use cases for AI technologies, it is important that a company is fully prepared before implementing these technologies; failure to adequately ready a business for AI means that it may not bring tangible value to the organisation in the long term. In this ...

Beyond the Hype: The State of AI Adoption

With detailed feedback from a number of industries, this report demonstrates where AI-ready businesses are currently positioned on their journey to implementation, the areas they are choosing to invest in and the challenges they face in execution. Our results demonstrate that some of the most sig ...

Implementing AI in Telecoms: Pakistan Case Study

Ahead of his participation in the upcoming CX Artificial Intelligence Conference, CX Network spoke exclusively to Saad Naseer, Sr. Manager Products & Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes ...

Understanding and Capitalising Upon Telecom APIs for Communications Enabled Applications

This report provides an in-depth assessment of the global Telecom Network API market, including business models, business case, best practices, value chain analysis, operator and vendor strategies, vision for the future of telecom data, and a quantitative assessment of the industry.

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Understanding ethics, trust and value in CX

Interest in artificial intelligence (AI) is continuing to grow rapidly and AI-based customer experiences (CX) are crossing over into the mainstream. Ahead of this year’s AI for CX forum we had the opportunity to interview Andy Wilkins, Chairman of the event and CEO, BE Advisory and Co-Founder of vision4health, about how...

How Machine Learning is Revolutionising The Insurance Industry

In this ebook we interview a selection of industry experts familiar with the technology to gain insight into the lessons learnt from their experiences with machine learning.

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.

AI 2020: The Future of Customer Experience

An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years

How AI is reducing the gap between ambition and achievement

We live in an age where technology, investment, people and demand have aligned and it is widely recognised that now is the time of AI. Is your organisation ready to capture the value that will come with this wave of innovation?