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Driving Customer Experience Innovation in the New Digital Economy
Focusing on 4 industry verticals – Financial Services, Media & Telecommunications, B2B, Energy & Utilities – the CX Asia Leaders Week 2020 will provide CX leaders an unrivalled opportunity to explore how they can leverage CX to achieve competitive advantage in a fast changing customer and business landscape.
Spanning 4 days with a series of high-impact discussions, the CX Asia Leaders Week Summit will focus on industry-specific CX trends and developments, how best to maximise CX ROI and drive cross-functionally alignment to embed customer-centricity as an integral part of their organisation’s blueprint.
Redefine CX to scale business growth and profitability in the new digital economy
Exchange CX metrics and benchmark CX ROI against industry standards
Discover the latest CX technologies and solutions such as AI, chatbot, VOC, customer journey mapping – and find out how you can add them to your CX arsenal
Strengthen your CX program with industry-led customer understanding and insights
Hear from various industry leaders on the breakthroughs and challenges of delivering omnichannel experience
Co-located with the 11th Customer Contact Week, the CX Asia Leaders Week 2020 will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys