Michelle Huenink

Michelle Huenink is a transformational Leader in the global Customer Service & Support organization at Microsoft. With over 20+ years in customer-centric roles, Michelle has spent the past 10 years at Microsoft focused on CX. Michelle’s expertise lies in customer experience strategy and business engagement. She is a passionate customer champion, a CX thought leader, and a change agent who focuses on creating a best-in-class culture at Microsoft that is centered around customer success.

Michelle is a Director who leads Microsoft's CX strategy around support escalations, crisis and customer recovery. Her team leverages advanced insights to partner with senior leaders across the company to drive improvements to the customer support experience. Most recently, she launched a global employee empowerment program focused on infusing a customer advocate culture across Microsoft, which has been recognized as a best practice and adopted worldwide