Michael Ong

Executive Director, Head, Customer Experience & Service UOB

Conference Day Two | 4 March

· How are emerging digital technologies and business models challenging the status quo of customer experience across all industries?

· Understanding and mastering the new rules of customer engagement, advocacy and loyalty

· Influencing and driving customer-centric transformation across the organisaton with a focus on quantifiable results

Check out the incredible speaker line-up to see who will be joining Michael.