02 - 05 March, 2020 | Sands Expo & Convention Centre, Singapore

Driving Customer Experience Innovation in the New Digital Economy

Focusing on 3 industry verticals – Financial Services, Telecommunications and Utilities – CX Leaders Week Asia 2020 will enable attendees to leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the conference (part of Customer Show Asia) will focus on industry-specific CX trends and developments, how best you can maximise CX ROI and drive cross-functionally alignment to embed customer-centricity as an integral part of your organisation’s blueprint.

CX Leaders Week Asia Expert Speakers include:

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What to Expect at CX Asia Leaders Week 2020

60+ CX Leaders

6 MasterClasses

#1 CX Event Series in Asia!

12+ Interactive Discussion Groups

20+ Industry-Specific CX Case Studies & Presentations

3 Focused Industry Verticals
• CX for Financial Services
• CX for Telecommunications
• CX for Utilities

Why Attend CX Leaders Week Asia 2020?


Redefine CX to scale business growth and profitability in the new digital economy


Exchange CX metrics and benchmark CX ROI against industry standards


Discover the latest CX technologies and solutions such as AI, chatbot, VOC, customer journey mapping – and find out how you can add them to your CX arsenal


Strengthen your CX program with industry-led customer understanding and insights


Hear from CX industry leaders on the breakthroughs and challenges of delivering omnichannel experience


Co-located with the 11th Customer Contact Week, CX Asia Leaders Week will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys