02 - 05 March, 2020 | Sands Expo & Convention Centre, Singapore

Driving Customer Experience Innovation  in the New Digital Economy

Focusing on 3 industry verticals – Financial Services, Media & Telecommunications, Energy & Utilities – the CX Asia Leaders Week 2020 will provide CX leaders an unrivalled opportunity to explore how they can leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the CX Asia Leaders Week Summit will focus on industry-specific CX trends and developments, how best to maximise CX ROI and drive cross-functionally alignment to embed  customer-centricity as an integral part of their organisation’s blueprint.

Introducing the CX Asia Leaders Week 2020

60+ CX Leaders

3 MasterClasses

#1 CX Event Series in Asia!

20+ Interactive Discussion Groups

20+ Industry-Specific CX Case Studies & Presentations

4 Focused Industry Verticals
• CX for Financial Services
• CX for Media & Telecommunications
• B2B CX
• CX for Energy & Utilities

Why Attend CX Leaders Week Asia 2019?


Redefine CX to scale business growth and profitability in the new digital economy


Exchange CX metrics and benchmark CX ROI against industry standards


Discover the latest CX technologies and solutions such as AI, chatbot, VOC, customer journey mapping – and find out how you can add them to your CX arsenal


Strengthen your CX program with industry-led customer understanding and insights


Hear from various industry leaders on the breakthroughs and challenges of delivering omnichannel experience


Co-located with the 11th Customer Contact Week, the CX Asia Leaders Week 2020 will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys

Be Part of This Mega Event

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