02 - 05 March, 2020 | Sands Expo & Convention Centre, Singapore
#CXLeadersWeekAsia

Driving Customer Experience Innovation in the New Digital Economy

Focusing on 3 industry verticals – Financial Services, Telecommunications and Utilities – CX Leaders Week Asia 2020 will enable attendees to leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the conference (part of Customer Show Asia) will focus on industry-specific CX trends and developments, how best you can maximise CX ROI and drive cross-functionally alignment to embed customer-centricity as an integral part of your organisation’s blueprint.

CX Leaders Week Asia Expert Speakers include:

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What to Expect at CX Asia Leaders Week 2020

60+ CX Leaders

6 MasterClasses

#1 CX Event Series in Asia!

12+ Interactive Discussion Groups

20+ Industry-Specific CX Case Studies & Presentations

3 Focused Industry Verticals
• CX for Financial Services
• CX for Telecommunications
• CX for Utilities

Why Attend CX Leaders Week Asia 2020?

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Redefine CX to scale business growth and profitability in the new digital economy

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Exchange CX metrics and benchmark CX ROI against industry standards

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Discover the latest CX technologies and solutions such as AI, chatbot, VOC, customer journey mapping – and find out how you can add them to your CX arsenal

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Strengthen your CX program with industry-led customer understanding and insights

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Hear from CX industry leaders on the breakthroughs and challenges of delivering omnichannel experience

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Co-located with the 11th Customer Contact Week, CX Asia Leaders Week will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys