The Nomination Forms

The CX Exchange Awards is a unique opportunity for CX leaders, no matter the industry, to come together and recognise and honour the amazing work that has been happening behind the scenes to meet the needs of the modern customer.

Do you know a CX Leader that deserves recognition? Have you worked with any game-changing CX solutions? Has your customer experience delivery over the past year been elevated? We have 8 separate categories which you can submit a nomination for, and you can submit nominations for more than one category.

To make a submission, choose a category, download the correct form and fill out the details.

Need help with your submission? To be assigned a personal Awards Advisor who can assist you with the nominations, drop us an email on on cxawards@iqpcexchange.com.

What happens next? Once you have submitted your nomination form you will automatically be assigned your very own personal Awards Advisor who is there to support you in the lead up to the event. Got any further questions? Contact us on cxawards@iqpcexchange.com.

Categories

Category 1: CX Leader of the Year

This Award goes to a CX leader who over the past 12 months has gone above and beyond on behalf of their organisation to greatly impact the customer experience for the better. The winner will have made significant change happen internally, driven new initiatives that positively impact the customer experience,...

Category 2: Cutting Edge CX Innovator

This Award goes to a company who in the past 12 months has successfully trialled, tested and implemented new, emerging technologies that have had a significant positive impact on customer experience. The winner will have shown bravery when it comes to breaking boundaries, and successfully managed to implement new tools...

Category 3: Best Customer Experience

This Award goes to a company that has raised the bar for what it means to offer great customer experiences. From minimising friction, to optimising customer service and engagement strategies, the winner will be a customer-centric company that lives and breathes customer, always putting the customer first.

Category 4: Pay It Forward: Inspirational CX Leader Of The Year

This Award is focused on outward recognition, and awarded to a customer experience leader who has stood out over the past 12 months as an inspiration for other CX leaders across the space. The winner will actively be leading customer experience within an organisation, but equally be recognised beyond their...

Category 5: CX Solution of The Year

This Award goes to a solution provider who over the past 12 months has delivered customer excellence to their clients with innovative, modern, game-changing solutions. Nominations welcome for both companies, as well as specific solutions.

Category 6: Best In Class CX Collaboration

Best In Class CX Collaboration will be awarded to a successful partnership that has had a significant impact on the overarching customer experience of a company. The winner will have demonstrated successful, planning, execution and continued ongoing delivery to ensure customer excellence.

Category 7: Innovative AI in CX

This Award goes to a company that has unlocked the potential of AI to revolutionise customer experience. The winner will be a forward-thinking, cutting-edge organisation that is ahead of the curve, seeing measurable value from AI implementation in CX.

Entry Guide

The CX Exchange Awards Entry Guide

Download your copy of the official CX Exchange Awards entry guide!To make a submission, complete the correct form and once completed, email it to cxawards@iqpcexchange.com.Need help with your submission? To be assigned a personal Awards Advisor who can assist you with the nominations, download the nomination forms or drop us...

Register Your Interest in entering the awards