Our Speakers

Speakers


Cynthia Tang
Cynthia Tang
Senior CX Manager
Sunway Malls
Lara Truelove
Lara Truelove
Head of CX
Singlife
Gabrielle Dracopoulos
Gabrielle Dracopoulos
Head of CX
Intuit
Uddalak Chatterjee
Uddalak Chatterjee
VP and Head Branch Operations and Training
Bajaj Allianz Life Insurance Co. Ltd.
Emira Oepangat
Emira Oepangat
Head of Live Operations
Chubb Insurance
Mat Austin
Mat Austin
Senior Retail Operations
Ergon Energy Retail
Cameron Adams
Cameron Adams
Director Solution Consulting
NICE
Malcolm Koh
Malcolm Koh
Customer Experience Strategist
Zendesk
Sophie Devlin
Sophie Devlin
Senior Manager, Customer Success
Zendesk
Tina Morrell
Tina Morrell
General Manager, Customer Strategy and Experience
The NRMA
Benjamin Soubies
Benjamin Soubies
Managing Director, Asia Pacific & Japan
Talkwalker
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Neil Gardner
Neil Gardner
Chief Customer Officer – Asia
Generali
Natalie Keightley
Natalie Keightley
Solutions Marketing Director
Avaya
Emma Powell
Emma Powell
Chief Customer Officer
Accident Compensation Corporation
Janelle Estes
Janelle Estes
Chief Insights Officer
UserTesting
Aiden Turner
Aiden Turner
Customer Service Manager Asia Pacific
Graymont
Dave Flanagan
Dave Flanagan
Director, Digital & Conversational AI – ANZ
Genesys
Olive Huang
Olive Huang
Vice President Product Strategy - Service Cloud
Salesforce
Matthijs de Man
Matthijs de Man
Director of Club Services and Innovation
Anantara Vacation Club
Ashish Sinha
Ashish Sinha
Managing Director, APAC & MEA
Epsilon
David Lambert
David Lambert
Principal, Asia Pacific
Medallia
Justin Theng
Justin Theng
Head of Customer Analytics
SAS
Michelle Sheehan
Marketing Director, APJ & Greater China
Avaya
Nadira Mohamad Rafeek
Field Marketing Officer
Talkwalker
Paul Baptist
Paul Baptist
Senior Director, Solution Consulting – Customer Workflows
ServiceNow
Regan Yan
Regan Yan
Chief Executive Officer
Digital Alchemy
Charmaine Choo
Marketing
SAS
Wai Hong Fong
Wai Hong Fong
Chieftain and co-Founder
StoreHub
Stuart Gielen
Solution Consultant
Genesys
Dominique Field
Director, Digital Strategy – Asia Pacific, Japan
Genesys
Pablo Muñoz
Senior Marketing Manager - ANZ
8x8
Paula Gill
Paula Gill
Account Executive
8x8
Tomas Haffenden
Tomas Haffenden
Futurist
VERSA Agency