Listen to Neil as he shares Generali’s journey towards delivering their Customer Promise. He will discuss:
The people that make us look good are our customers and in order to boost and retain their loyalty organisations need to create a seamless customer experience across all channels and service operations.
Have your customers had a great interaction with a customer service agent only to be let down because they had to call back or the interaction doesn’t resolve their issue?
Do they have to repeat themselves every time they contact your CX team across different channels? And are your CX teams being held responsible for being let down by other teams in the business?
Join us to learn how by going beyond CX, ServiceNow reduces all of this experience fracturing by creating a seamless experience across channels and service operations.
A discussion on the adoption of AI solutions to deliver scalable, personalised engagement.
While trends show that AI adoption is on the rise at an accelerated rate due to the last twelve months, much of this has been brought on to achieve better efficiency and effectiveness in customer management. In this session we will take a closer look at what this has meant for a customer’s experience and how companies can introduce empathy to enhance that experience and the role that technology plays. We will walk through scenarios where the use of technology, data and AI can help you start to automate and offer empathy at scale.
We will be joined by Tomas Haffenden, Futurist @ VERSA Agency who will share insights on the fast-changing expectations and behaviours of people when interacting with organisations, and how specifically AI and automation is helping to reshape the delivery of more empathetic, personalised and contextual customer experiences
The world has changed, and your customer experience needs to change too. In APAC, CX teams still struggle with new challenges - 75% of customers think about their experience when making a purchase, and more than half will go after just one bad experience.
2021 is going to be all about CX transformation to thrive and get ahead in your business. Join our Zendesk experts as we explore the impact of the top CX trends and arm yourself with concrete ways to adapt and meet customer expectations.