Lead Sponsor

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APAC’s online CX conference, bringing you global customer experts direct to your desk

The pandemic has dramatically shifted the Customer Experience landscape.
The nature of customer queries has changed; their channel preferences have shifted to be increasingly mobile and increasingly they expect businesses to provide 24 / 7 service.  On top of this, CX leaders are having to navigate this changing landscape while the pressure to control costs has increased, and a significant proportion of staff are working remotely.

With this in mind, CX Live: CX APAC Online 2021, now in its 4th year, will be focused helping CX professionals navigate these significant changes with a focus on:

  • Self Service – leveraging digital channels to ensure customers have access to information 24 / 7 and reserve voice channels for high value customer interaction

  • Data and Analytics – leveraging data to enhance customer understanding and increase personalization

  • Automation – utilizing automation to increase efficiency and reduce the administrative burden

  • Employee Experience – ensuring service staff working remotely are kept engaged and focused on delivering customer excellence

  • Omnichannel – engaging seamlessly with your customers across multiple channels 

  • Customer adoption – supporting customers in the transition from face to face or contact center service to digital channels

Four reasons why you should attend...

  • Hear the best case studies from across the global

  • Access the content on demand and watch in your own time

  • Assess the latest technological innovations 

  • It is 100% free to attend

(Use Google Chrome or Mozilla Firefox to secure your place)

Featured Speakers

Cynthia Tang

Senior CX Manager

Sunway Malls

Lara Truelove

Head of CX


Gabrielle Dracopoulos

Head of CX


Uddalak Chatterjee

VP and Head Branch Operations and Training

Bajaj Allianz Life Insurance Co. Ltd.

Emira Oepangat

Head of Live Operations

Chubb Insurance

Mat Austin

Senior Retail Operations

Ergon Energy Retail

Cameron Adams

Director Solution Consulting


Malcolm Koh

Customer Experience Strategist


Sophie Devlin

Senior Manager, Customer Success


Tina Morrell

General Manager, Customer Strategy and Experience


Benjamin Soubies

Managing Director, Asia Pacific & Japan


Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Neil Gardner

Chief Customer Officer – Asia


Natalie Keightley

Solutions Marketing Director


Emma Powell

Chief Customer Officer

Accident Compensation Corporation

Janelle Estes

Chief Insights Officer


Aiden Turner

Customer Service Manager Asia Pacific


Dave Flanagan

Director, Digital & Conversational AI – ANZ


Olive Huang

Vice President Product Strategy - Service Cloud


Matthijs de Man

Director of Club Services and Innovation

Anantara Vacation Club

Ashish Sinha

Managing Director, APAC & MEA


David Lambert

Principal, Asia Pacific


Justin Theng

Head of Customer Analytics


Paul Baptist

Senior Director, Solution Consulting – Customer Workflows


Regan Yan

Chief Executive Officer

Digital Alchemy

Wai Hong Fong

Chieftain and co-Founder


Tomas Haffenden


VERSA Agency

Who should attend?

CX Network Live is designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Experience Design

Voice of the Customer

Customer Experience

Customer Insights and Analytics

Customer Loyalty

Contact Centre

The changing state of customer service

Dowload the whitepaper here

Craft loyalty winning emotional connections with your customers

Watch the video here

Bolster engagement through additional channels with one single message API.
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CX Network Online Events | Who attends our events

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CX Network Live | How it works


Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 2: Confirmation email
This will be dispatched upon registration and will contain login information


Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get Involved with CX Network Live

For more information on how CX Network Live: CX APAC Online is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony

CX Network