(Use Google Chrome or Mozilla Firefox to secure your place)
APAC’s online CX conference, bringing you global customer experts direct to your desk
Humans are more similar than they are different, however if a company intends to meet the expectations of customers in a certain location, it should know of any regional tastes that may exist. To keep ahead of your APAC customers, not only should a minimum expectation be met, but innovation must be continuous. That’s why CX Live APAC discusses both established trends in the region, and showcases how some of the most innovative companies around are impressing their customers.
Attendees at CX APAC Online 2020 will gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry. Gain expert insights into the most innovative customer experience projects from across the APAC region.
Five reasons why you should attend...
Hear the best case studies from across the global
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
(Use Google Chrome or Mozilla Firefox to secure your place)
Hear the best case studies from across the global
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
(Use Google Chrome or Mozilla Firefox to secure your place)
Pizza Hut APAC Utilizes First-Party Data to Get Products to Market Quicker
Troy Barnes, Chief Customer Officer, Pizza Hut, Asia Pacific
Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement
Belinda Dimovski, Director Engagement and Support, Australian Red Cross
Vodafone India - Integrate Digital into Your Overall Customer Experience Strategy
Gautam Borah, Vice President Customer Service Operations, Vodafone
Agenda
Tuesday 17th March 2020
09:00SGT
Pizza Hut Utilizes First-Party Data to Get Products to Market Quicker
Troy Barnes, Chief Customer Officer, Pizza Hut, Asia Pacific
https://bit.ly/2UAXItn
https://bit.ly/2UAXItn
10:00SGT
Drive Better Digital Customer Service – and Sales!!
Carl Jones, Director, Predictive Engagement – ANZ Region, Genesys
https://bit.ly/2xnksFz
https://bit.ly/2xnksFz
11:00SGT
Is AI and Automation Counter to Delivering Differentiated Customer Experiences?
Paula Gill, Senior Account Executive, 8X8
https://bit.ly/3bqaTnM
https://bit.ly/3bqaTnM
12:00SGT
Transforming the Customer Experience and Improving Brand Loyalty
Malcolm Koh, Customer Experience Strategist, Zendesk
https://bit.ly/2QKd8dK
https://bit.ly/2QKd8dK
Wednesday 18th March 2020
09:30SGT
Applying AI to Modernize your Business Analytics and Improve your Customer Experience
Philippe Mercier, Vice President of Analytics, APAC, NICE
https://bit.ly/2R4rqpK
https://bit.ly/2R4rqpK
10:30SGT
How to Accelerate the Development of your Multi- Experience Portfolio
Richard Davies, Senior Lead Solution Architect, OutSystems
Richard Wilson, Head of Projects, thinkmoney
11:30SGT
Elevate your CX by Combining Physical and Digital Experience Strategies
Aaron Everingham, Country Manager ANZ, Quadient Australia
Sean Sim, Managing Director, Customer Centrics
Praveen Miranda, Head of strategy, Business Design & Portfolio Governance, Unisuper
12:30SGT
Improving Engagement Quality with Customers Through Mobile
Mathias Muehlfelder, Senior Director for Product Management, Syniverse
Thursday 19th March 2020
09:00SGT
Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement
Belinda Dimovski, Director Engagement and Support, Australian Red Cross
10:00SGT
Navigating the Three C's: Context, Content and Customer Navigation
Shireesh Kumar Mishra, VP - APAC & EMEA Decision Management, Citibank Singapore
https://bit.ly/2R4DKpZ
https://bit.ly/2R4DKpZ
Featured Speakers
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Belinda Dimovski
Director, Engagement and Support
Australian Red Cross
Richard Wilson
Head of Projects
thinkmoney
Richard Davies
Senior Lead Solution Architect
OutSystems
Aaron Everingham
Country Manager ANZ
Quadient Australia
Sean Sim
Managing Director
Customer Centrics International
Philippe Mercier
Vice President of Analytics Sales, APAC
NICE Ltd
Praveen Miranda
Head of strategy, Business Design & Portfolio Governance
Unisuper
Mathias MUEHLFELDER
Senior Director Product Management
Syniverse
Malcolm Koh
Customer Experience Strategist
Zendesk
Paula Gill
Senior Account Executive
8x8
Carl Jones
Director- Predictive Engagement – ANZ Region
Genesys
Who should attend?
CX Network events are designed to offer insight and inspiration to
senior CX decision makers including heads of:
senior CX decision makers including heads of:
Customer Success
Customer Satisfaction
Customer Strategy
Voice of the Customer
Customer Experience
Call Centre
Customer Loyalty
Contact Centre
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019
REGISTRANTS
REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019
REGISTRANTS
REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019
REGISTRANTS
REGISTRANTS
1,300+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019
REGISTRANTS
REGISTRANTS
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
Tilak Antony,
Head of Online Sales, CX Network
tilak.antony@iqpc.com
Tel : 61 421 506 390
Tilak Antony,
Head of Online Sales, CX Network
tilak.antony@iqpc.com
Tel : 61 421 506 390
In Partnership With :
©2020 IQPC. All rights reserved.
