(Use Google Chrome or Mozilla Firefox to secure your place)

APAC’s online CX conference, bringing you global customer experts direct to your desk

Humans are more similar than they are different, however if a company intends to meet the expectations of customers in a certain location, it should know of any regional tastes that may exist. To keep ahead of your APAC customers, not only should a minimum expectation be met, but innovation must be continuous. That’s why CX Live APAC discusses both established trends in the region, and showcases how some of the most innovative companies around are impressing their customers.


Attendees at CX APAC Online 2020 will gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry. Gain expert insights into the most innovative customer experience projects from across the APAC region.

Five reasons why you should attend...

  • Hear the best case studies from across the global

  • No travel costs or time out of the office necessary

  • Access the content on demand and watch in your own time

  • Assess the latest technological innovations 

  • It is 100% free to attend


(Use Google Chrome or Mozilla Firefox to secure your place)

Pizza Hut APAC Utilizes First-Party Data to Get Products to Market Quicker 

Troy Barnes, Chief Customer Officer, Pizza Hut, Asia Pacific

Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement

Belinda Dimovski, Director Engagement and Support, Australian Red Cross

Vodafone India - Integrate Digital into Your Overall Customer Experience Strategy

Gautam Borah, Vice President Customer Service Operations, Vodafone

Agenda

Tuesday 17th March 2020

09:00SGT
Pizza Hut Utilizes First-Party Data to Get Products to Market Quicker 
Troy Barnes, Chief Customer Officer, Pizza Hut, Asia Pacific
https://bit.ly/2UAXItn

10:00SGT
Drive Better Digital Customer Service – and Sales!!
Carl Jones, Director, Predictive Engagement – ANZ Region, Genesys
https://bit.ly/2xnksFz

11:00SGT
Is AI and Automation Counter to Delivering Differentiated Customer Experiences?
Paula Gill, Senior Account Executive, 8X8
https://bit.ly/3bqaTnM

12:00SGT
Transforming the Customer Experience and Improving Brand Loyalty
Malcolm Koh, Customer Experience Strategist, Zendesk
https://bit.ly/2QKd8dK


Wednesday 18th March 2020


09:30SGT
Applying AI to Modernize your Business Analytics and Improve your Customer Experience
Philippe Mercier, Vice President of Analytics, APAC, NICE
https://bit.ly/2R4rqpK

10:30SGT 
How to Accelerate the Development of your Multi- Experience Portfolio
Richard Davies, Senior Lead Solution Architect, OutSystems
Richard Wilson, Head of Projects, thinkmoney

11:30SGT 
Elevate your CX by Combining Physical and Digital Experience Strategies
Aaron Everingham, Country Manager ANZ, Quadient Australia
Sean Sim, Managing Director, Customer Centrics 
Praveen Miranda, Head of strategy, Business Design & Portfolio Governance, Unisuper

12:30SGT 
Improving Engagement Quality with Customers Through Mobile 
Mathias Muehlfelder, Senior Director for Product Management, Syniverse


Thursday 19th March 2020


09:00SGT 
Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement
Belinda Dimovski, Director Engagement and Support, Australian Red Cross

10:00SGT
Navigating the Three C's: Context, Content and Customer Navigation
Shireesh Kumar Mishra,  VP - APAC & EMEA Decision Management, Citibank Singapore
https://bit.ly/2R4DKpZ

Featured Speakers

Who should attend?

CX Network events are designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Customer Strategy

Voice of the Customer

Customer Experience

Call Centre

Customer Loyalty

Contact Centre

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019
REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 
REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019
REGISTRANTS

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1,300+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 
REGISTRANTS

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony
Head of Online Sales, CX Network
tilak.antony@iqpc.com
Tel : 61 421 506 390