Humans are more similar than they are different, however if a company intends to meet the expectations of customers in a certain location, it should know of any regional tastes that may exist. To keep ahead of your APAC customers, not only should a minimum expectation be met, but innovation must be continuous.
That’s why CX Live APAC discusses both established trends in the region, and showcases how some of the most innovative companies around are impressing their customers.
Pizza Hut APAC Utilizes First-Party Data to Get Products to Market Quicker
Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement
Vodafone India - Integrate Digital into Your Overall Customer Experience Strategy