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Sponsor

APAC’s online CX conference, bringing you global customer experts direct to your desk

The pandemic has dramatically shifted the Customer Experience landscape.
The nature of customer queries has changed; their channel preferences have shifted to be increasingly mobile and increasingly they expect businesses to provide 24 / 7 service.  On top of this, CX leaders are having to navigate this changing landscape while the pressure to control costs has increased, and a significant proportion of staff are working remotely.

With this in mind, CX Live: CX APAC Online 2021, now in its 3rd year, will be focused helping CX professionals navigate these significant changes with a focus on:

  • Self Service – leveraging digital channels to ensure customers have access to information 24 / 7 and reserve voice channels for high value customer interaction

  • Data and Analytics – leveraging data to enhance customer understanding and increase personalization

  • Automation – utilizing automation to increase efficiency and reduce the administrative burden

  • Employee Experience – ensuring service staff working remotely are kept engaged and focused on delivering customer excellence

  • Omnichannel – engaging seamlessly with your customers across multiple channels 

  • Customer adoption – supporting customers in the transition from face to face or contact center service to digital channels

Four reasons why you should attend...

  • Hear the best case studies from across the global

  • Access the content on demand and watch in your own time

  • Assess the latest technological innovations 

  • It is 100% free to attend


(Use Google Chrome or Mozilla Firefox to secure your place)

Pizza Hut APAC Utilizes First-Party Data to Get Products to Market Quicker 

Troy Barnes, Chief Customer Officer, Pizza Hut, Asia Pacific

Red Cross Australia Increased CSAT Scores to 8.2 through Customer Engagement

Belinda Dimovski, Director Engagement and Support, Australian Red Cross

Vodafone India - Integrate Digital into Your Overall Customer Experience Strategy

Gautam Borah, Vice President Customer Service Operations, Vodafone

Who should attend?

CX Network events are designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Experience Design

Voice of the Customer

Customer Experience

Customer Insights and Analytics

Customer Loyalty

Contact Centre

CX Network Online Events | Who attends our events

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CX Network Online Events | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get Involved with CX Network


For more information on how CXN Live: APAC Online is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony

CX Network
tilak.antony@iqpc.com