Maintaining The Personal Touch In Customer Contact - Interview with AXA
In a truly customer-centric organization, technology will
not have a negative impact on humanity. It will not even have a neutral
effect. It will have a truly
positive one. It will drive a new (yet still efficient) caliber of
engagement. Connections will be stronger, more meaningful and more
respectful of what customers want. We spoke to Sudesh Thevasenabathy, Head of Customer Care management for AXA who shared his take on this topic.
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