3 December 2020 | Online Event

Current global and local economic conditions, mired with increasing uncertainties, have led to a paradigm shift in business processes and operating models of multiple organisations and industry sectors worldwide. One thing is for certain: the focus on customers has never been stronger.  To survive in the age of COVID-19 and a post-COVID world, organisations are redefining business models and processes, as well as accelerating digital transformation and innovation to brace themselves for the new normal. The ability to provide empathic engagement and enhance customer contact and experience across all touch points will enable organisations to weather the storm, and come out swinging when businesses and economies recover.

Customer Contact Week Asia Interactive 2020 is an opportunity to take part in an intimate roundtable discussion, and connect with like-minded peers across multiple industries and sectors. Contact centre, digital transformation, customer experience and security leaders will exchange knowledge on creating and implementing customer-focused strategies, all of which will enable your business to gain a competitive edge in the market.

First round: 10:30 – 11:30Networking: 11:35 – 11:55 | Second round: 13:30 – 14:30

Who Should Attend:

CXOs, Heads, General Managers, Directors, VPs in:

Contact Centre

Call Centre

Customer Service

Customer Support

Customer Care

Customer Analytics

Digital Strategy

Digital Transformation

Business Transformation

Customer Advocacy

Customer Experience

Information Technology (IT)

Information Security


Sponsorship Opportunities: Contact centre leaders are looking for thought leadership and practical solutions that enable effective business continuity and accelerate digital transformation. Inquire Today!