Melody Townsend

General Manager of Brand and Marketing ME Bank

Agenda Day 1

Tuesday, January 1st, 2019

10:45 AM Conversational AI in Action: Where Technology and Customer Journeys Meet in Your CX Delivery

With every step of the customer journey now conversational, learn how you can bring marketing, sales and service operations together to create a personalized customer relationship throughout the brand lifecycle.


Through learning new ways to leverage the latest messaging, this panel will discuss how AI and automation can transform the way we communicate with customers, creating new services and a unified brand voice.

Check out the incredible speaker line-up to see who will be joining Melody.

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