Fernando Samaha

Head of Customer Experience Australia Post

Agenda Day 1

Tuesday, January 1st, 2019

9:30 AM Mapping the Full Customer Journey to Become the Hero Adding More Value in Driving Engagement and Harmonised Relationships

With customers setting the expectations on how a brand experience should unfold, this panel will discuss how real CX change begins not with data, but with understanding what truly makes your company unique to your customers. Learn to remain relevant to an emerging cohort of customers who want to play by different rules!

Check out the incredible speaker line-up to see who will be joining Fernando.

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