Establishing ROI for your customer experience (CX) program is one of the greatest challenges that CX practitioners face in the 2020 landscape. Across all businesses, the C-Suite leadership team is looking to validate programs by asking one question: what is the financial impact of my CX investment?
Hear from David Blakers, Managing Director APAC at InMoment as he discusses how to demonstrate the value of your CX program to gain executive support and create CX champions at every level of the organisation. You will learn about:
· How to realise the full potential and prove the value of your CX program
· Understanding the mindset of your Executive leadership team to turn them into CX champions
· Why ROI is the only conversation that really matters to leaders