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Navigating the Future of CX to Drive Customer Centricity and Innovation across your Entire Organisation

Customer experience for the vast majority of companies in Australia has risen to the top of boardroom agendas. With major CX transformations looking to drive digital innovation as well provide more insight into customer behavior and journey mapping, IDC forecasts investment in CEM to take a significant leap increasing by 12.3% to 27.3billion USD in Asia-Pacific over the next four years.

Gaining greater insight into customer behavior and requirements as well as how this is going to change over time are the key questions facing most top execs in Australia.

The Next Gen CX conference will ask the hard-hitting questions that everyone’s thinking about, lifting the lid on the need-to-know strategies to power your CX programs ahead. 

Learn from the biggest and brightest CX minds that will teach you how to take your organisation on the next (and most crucial) wave of CX 

Why attend:

1. Learn how you can align your business to the vision, integrity and customer promise your whole organisation can embrace
2. Capitalise on a world of AI and CX by learning how traditional models of CX is disrupting the balance between human and digital
3. Why Actions Speak Louder than Words: Harness the Power of Predictive Journey Mapping in Getting One Step Ahead Of Your Customer
4. Work from the Goal Backwards to Determine the Key Ingredients that Will Make True CX Happen

Register your interest here!