The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The 
Entire Customer Experience Ecosystem

Aligning Your Organisation Towards The Same Set Of Priorities To Drive True Customer Experience Transformations

Hear from 40+ Customer Experience Champions including:

Top 5 reasons why you should be attending the Next Gen CX Conference:

1. Be inspired by Thought-Leader and Best-Selling Author Jason Bradshaw as he unleashes insights on how 1% difference in your CX Index can boost profits by up to $1billion
2. Discover how Verve Super are generating 30% of new business solely from referrals and customer loyalty initiatives
3. Join the Insights Panel led by Salvos Stores, Booktopia and Telstra to learn how you can harness the power of predictive journey mapping in getting one step ahead of your customer
4. Gain insights into how you can create personalised customer experience strategies through data-driven insights from the former CMO of Volkswagen
5. Determine new ways to integrate digital experiences and improve customer satisfaction and loyalty through our Inspiration Panel led by Energy Qld, Worksafe VIC and Aurecon
   

Packed with 20+ Interactive Group Discussions, Panels, Case Studies, Presentations plus much more, don’t miss out on some of the key sessions including:

Lifting the Lid on Voice: Learn how to create immersive and Conversational Experiences by Bringing Voice to Physical Spaces

Redefine clear leadership and mentorship pathways to ensure employee satisfaction remains the heart of every department

Gain insights on how you can utilise information from existing departments to understand every moment of the customer journey and employ a unified strategy

Who should attend?

Here's why some of our delegates are attending:

"I'm attending The Next Gen CX conference because it will teach me how to use the right tools to advance our contact centres, while also maintaining a clear brand strategy across all functions" – Optus

"REALLY VALUABLE way to network with fellow leaders, to uncover and discover problems and share solutions" – iSelect

"The people that you meet, and the facilitation of such great discussion and dialogue is EXTREMELY POWERFUL" – NRMA

"GREAT EVENT to meet companies that you're trying to get in contact with; senior leaders that you would not otherwise get the opportunity to meet face to face" - Zendesk