As CX and Contact Centre professionals look to navigate the impact of coronavirus, CX Network and Contact Centre Week are determined to support our customer base with access to key insights, strategies and toolkits that can help their organisation and teams navigate these difficult times.

To this end, we have commissioned a variety of reports that will be complimentary for our past and current customers. These reports will also be available to the wider market for purchase in order to help offset a portion of the commissioning costs.

The outbreak of coronavirus has introduced new threats and barriers to the Customer Experience community today, as well as a shifting of priorities that were not there one month ago. We are seeing unprecedented patterns in customer interactions and journeys – what CX leaders thought they knew about their customers before coronavirus has rapidly shifted, placing customer channels, teams and strategies under significant strain.

This report is a practical guide for business leaders and CX professionals looking for ways to adapt and respond to the outbreak of coronavirus and safeguard their experience delivery models.

Collaborating with CX leaders across the globe, this 28 page report will teach you:

• The New Rules of Customer Experience: Challenges, Implications & Impact
• Adjusting to the Times: Changing Your CX Operating Models
• Putting Together a Crisis Communication Plan for Your Customers and Teams
• The Employee Experience: How to Keep Your Teams Engaged, Productive & Supported
• A 5 Step Takeaway Guide on How to De-Risk Your CX