Media Center

Sponsorship

The Customer Show Partnership Opportunities Brochure

The Customer Show 2020 provides a unique platform that encourages open conversation between industry practitioners and solution providers. Through our experiential sponsorship opportunities you’ll be able to demonstrate how your solution can interweave with the CX goals of our audience and forge those key partnerships.Download the Customer Show Partnership Opportunities Brochure...

Customer Experience

5 Foundational Elements to Help Rebuild Your CX Program

Is your business ready for experience management transformation?In the wake of unprecedented market disruption, each business across the APAC region is rethinking even the most basic of operations. Experience management leaders will play a critical role in helping organisations re-evaluate a successful economic framework, empower employees and, ultimately, reinvent their...

Looking Ahead to 2020 CX Trends and a New Decade

Customer Excellence is the key differentiator and driver of growth in all divisions of business today - and is no longer only limited to customer facing industries.The interactions between buyers and sellers has become increasingly more competitive, aggressive and at times, confusing. With more companies joining the CX revolution, it...

Measuring Voice of the Customer: Data driven strategies and tools to unlock voice of the customer insight

As customers begin to expect every experience to be more personalized, brands need to push their understanding of the Voice of the Customer (VoC). To create a positive customer experience, you need to listen to your customers throughout every conversation. Speech analytics provides unique VoC insight by monitoring conversational behaviors...

Top 5 CX Challenges Today

Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Download this insightful eBook to discover the biggest challenges CX teams are facing today based on new data from a survey of 700+ CX professionals worldwide, and learn how leading teams...

Contact Centre

Market Report: The Ultimate Guide to Contact Centre Outsourcing – Current Trends and Future Outlook

Outsourcing has gone hand in hand with call centres for decades. Whether for budgetary reasons entirely, to provide a better service or to reap efficiency gains, many large organisations have opted for outsourcing their call centre function at one point or another. For this Market Report we spoke to industry...

Design Thinking

Human Centric Service in a Time of a Crisis

Human Centric Service in a Digital and COVID-19 era In today’s digitally driven world, developing a human centric service that combines new waves of technology and brand experience has never been more important. With companies today actively pursuing a human-centric approach to their Customer Experience programs, personalization and engagement strategies...

How Design Thinking Improves Customer Centricity

Design thinking is the new buzzword for organisations trying to gain competitive advantage. This ebook explores how design can be an integral part of the way you operate to gain competitive advantage, improve your customer experience strategy as well as your end product. In an era when methodologies and culture...