The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The 
Entire Customer Experience Ecosystem

Creating a Customer-First Contact Centre Strategy by Balancing Digital and Human Channels

Hear from 40+ Customer Contact Champions including:

Top 5 reasons why you should be attending the Contact Centre Transformation Conference:

1. Empowering your customer service teams to create a culture of trust and engagement – learn from Australia’s leading customer service expert Jacquie Scammell
2. Discover how Business Australia, Transurban and Bupa are gearing up their contact centre for the next wave of digital experiences
3. The Agent 2030: Find out how far agent roles can be automated and what new value the agent can bring to the customer experience
4. Gain insights into integrating operational excellence and Lean Six Sigma to streamline customer service and operations
5. Find out how NBN Co & Officeworks focused on working with neighbouring departments to ensure contact centres are placed at the forefront of the customer journey strategy

Packed with 20+ Interactive Group Discussions, Panels, Case Studies, Presentations plus much more, don’t miss out on some of the key sessions including:

Customer Contact as the First Step Towards Holistic Customer Journeys: Role of Digital in Developing Seamless Contact Centre Operations

Introducing AI into Contact Centres to Reduce Wait Times and Call Centre Operations

Improving Contact Centre Operations: Employing Behavioural Economics in Driving Contact Centre Efficiencies

Who should attend?

Here's why some of our delegates are attending:

"I'm attending the Contact Centre Transformation conference because it will teach me how to use the right tools to advance our contact centres, while also maintaining a clear brand strategy across all functions" – Optus

"REALLY VALUABLE way to network with fellow leaders, to uncover and discover problems and share solutions" – iSelect

"The people that you meet, and the facilitation of such great discussion and dialogue is EXTREMELY POWERFUL" – NRMA

"GREAT EVENT to meet companies that you're trying to get in contact with; senior leaders that you would not otherwise get the opportunity to meet face to face" - Zendesk