The Customer Show 2020 - Event Postponement

In light of the recent developments surrounding COVID-19, please be advised that the Customer Show 2020 has been postponed to the 10th-12th November 2020. We have been working around the clock to ensure that the health and safety of our speakers, sponsor and delegates is maintained to the highest degree. We will continue to share updates regarding C-19 on our UPDATES page, so check back for more information.

Should you have any further questions, please reach out to us at








Expo Talks


Mega Show

Australia’s Biggest Gathering Across The Entire Customer Experience Ecosystem

For most companies in Australia, the internal organisational structure has undergone significant change over the last few years in a response to the on-demand culture customers have come to expect. 

We've seen a board-level commitment with the appointment of Chief Customer Officers stepping up to the plate. There's also been a host of new departments crop up as companies expand into more digital and data-driven experiences. Plus a significant shift in the  way traditional teams such as the contact centre have operated in the past. 
With a vast and complex customer experience model, there's a real risk of losing control - and we all know that it just takes one breakdown in the customer journey to result in a lost customer altogether.  

So, how do you put the building blocks in place to ensure you're entire organisation is on the same page 
when it comes to customer experience success?

Join over 1000 of your peers at The Customer Show
to find all the solutions you need!

Our Advisory Board

3 Cutting Edge Conferences

Unleashing the biggest future disruptors in CX strategy and game-changing initiatives that will win the customer!

Audience Profile: Chief Customer Officers and senior CX leaders shaping Customer Experience strategies and future frameworks

Uncovering how human-centred design is revolutionising product, service and process design

Audience Profile: Senior leaders in Design, UX, Digital & Customer Experience

Looking to the future evolution of contact centre strategy, operations and disruptive innovation

Audience Profile: Senior leaders in Contact Centre management

What Our Customers Have to Say