As we enter a new decade of business transformation, customer experience leaders are facing their biggest challenge yet … how to unite the entire organisation and deliver on your customer promise every single time. For many companies, their internal processes has undergone significant change. Roles continue to evolve, pivot and expand, with new teams created every day to cater to shifts in customer expectations.

That being said, we are far from a universal consensus on how we can have every level of our organisation speak with the one brand voice.

Chief Customer Officers, GMs, Directors and Managers are each looking to reassess their CX delivery models, re-design experiences and become more human-centric in their digital and CX capabilities.

With this in mind, we’re excited to launch Customer Show 2020, which will connect the entire CX ecosystem together and delve into the challenges and solutions CX leaders can employ today.

Due to the disruptive wave we've experienced this year, Customer Show 2020 will be delivered 100% online, with the physical show set to kick off next year in 2021! Are you ready to check out what we have planned in October?