• Bringing the Full CX Journey Together at LEGO: Working from the Goal Backwards to Determine the Key Ingredients that Will Make True CX Happen
• Employee Experience and Continuous Development Programs: Keeping Your Teams Engaged in a Constantly Disrupted Environment
• AI and CX at Heathrow Airport: The Balance between Human and Digital in Disrupting Traditional Models of CX
• Conversational AI in Action: Where Technology and Customer Journeys Meet in Your CX Delivery
Day 1: Morning Sessions
Main plenary sessions will be held via our ON24 Platform where you can interact with speaker via Q&A, Polls, & Discussions
Day 2: All Day Sessions
Returning for Day 2, you will receive a new link to join the event and remain on the platform for the rest of the day.
Day 2: Afternoon Sessions
This invite-only session will be held after lunch. We will break out into separate virtual discussion groups led by subject matter experts. You will log in via Zoom