Expo Talks


Mega Show

Australia’s Biggest Gathering Across The Entire Customer Experience Ecosystem

For many companies in Australia, their internal organisational structure has undergone significant change over the last few years in a response to the on-demand culture customers have come to expect.

We've seen a board-level commitment with the appointment of Chief Customer Officers stepping up to the plate. There's also been a host of new roles created as companies expand into more digital and data-driven experiences.  

But despite this, Forbes reports around $75 billion is lost every year on a poor customer service experience globally.
With the need for more complex customer experience models, there remains a real risk of losing control – and we all know that it just takes one breakdown in the customer journey to result in a lost customer altogether. 

So, how do you put the building blocks in place to ensure you're entire organisation is on the same page when it comes to customer experience success?

The Customer Show 2022 will bring the CX community together to help you find all the solutions you need!

Join over 1000 of your peers at The Customer Show in Australia’s biggest and leading CX event!

Our Advisory Board

3 Cutting Edge Conferences

Unleashing the biggest future disruptors in CX strategy and game-changing initiatives that will win the customer!

Audience Profile: Chief Customer Officers and senior CX leaders shaping Customer Experience strategies and future frameworks

Uncovering how human-centred design is revolutionising product, service and process design

Audience Profile: Senior leaders in Design, UX, Digital & Customer Experience

Looking to the future evolution of contact centre strategy, operations and disruptive innovation

Audience Profile: Senior leaders in Contact Centre management

What Our Customers Have to Say