10 - 12 November, 2020
| Melbourne Convention and Exhibition Centre, South Wharf, VIC
The Customer Show 2020 - Event Postponement
In light of the recent developments surrounding COVID-19, please be advised that the Customer Show 2020 has been postponed to the 10th-12th November 2020. We have been working around the clock to ensure that the health and safety of our speakers, sponsor and delegates is maintained to the highest degree. We will continue to share updates regarding C-19 on our UPDATES page, so check back for more information.
Should you have any further questions, please reach out to us at enquiries@iqpc.com.au
Should you have any further questions, please reach out to us at enquiries@iqpc.com.au
1000+
Attendees
160+
Speakers
80+
Exhibitors
60
Expo Talks
1
Mega Show
Australia’s Biggest Gathering Across The Entire Customer Experience Ecosystem
For most companies in Australia, the internal organisational structure has undergone significant change over the last few years in a response to the on-demand culture customers have come to expect.
We've seen a board-level commitment with the appointment of Chief Customer Officers stepping up to the plate. There's also been a host of new departments crop up as companies expand into more digital and data-driven experiences. Plus a significant shift in the way traditional teams such as the contact centre have operated in the past.
With a vast and complex customer experience model, there's a real risk of losing control - and we all know that it just takes one breakdown in the customer journey to result in a lost customer altogether.
So, how do you put the building blocks in place to ensure you're entire organisation is on the same page
when it comes to customer experience success?
Join over 1000 of your peers at The Customer Show
Join over 1000 of your peers at The Customer Show
to find all the solutions you need!
Thanks to Our Premium Sponsors!
Our Advisory Board
Victoria Muir
Head of Digital and CX
AIA
Troy Barnes
Chief Customer Officer
Yum!
Adam Geneave
Chief Customer Officer
Air Asia
Lawrence Mitchell
CCO
Sumo Salad
Steven Bailey
Chief Customer Officer
My Budget
Vanessa Brennan
Chief Brand and Customer Officer
Michael Hill
3 Cutting Edge Conferences
Unleashing the biggest future disruptors in CX strategy and game-changing initiatives that will win the customer!
Audience Profile: Chief Customer Officers and senior CX leaders shaping Customer Experience strategies and future frameworks
Audience Profile: Chief Customer Officers and senior CX leaders shaping Customer Experience strategies and future frameworks
Uncovering how human-centred design is revolutionising product, service and process design
Audience Profile: Senior leaders in Design, UX, Digital & Customer Experience
Looking to the future evolution of contact centre strategy, operations and disruptive innovation
Audience Profile: Senior leaders in Contact Centre management
Audience Profile: Senior leaders in Contact Centre management
5 Exciting Show Floor Exhibition Theatres
Visitor Profile: Customer Insights Analysts, Customer Research, Customer Engagement, CRM Analysts
Visitor Profile: Customer Engagement, Digital Marketing, Customer Communications, Loyalty, Customer Marketing
Visitor Profile: Digital, Digital Experience, Digital Marketing, Social Media, Web Design, UX
Visitor Profile: Payments, Digital, Cards, Transactions
Visitor Profile: Customer Service, Customer Research, Member Experience, Customer Team Leader
What Our Customers Have to Say
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Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!
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