In July 2018 Cabcharge re-branded the 37 year old iconic brand, which sounded the launch of their world first digital product, a part of a larger digital transformation program. The new product launched has increased visibility and efficiency for their 30,000+ clients and has resulted in year on year growth in what is a highly competitive market. In this session:
Leveraging the digital transformation to educate and engage with clients across all channels and how Cabcharge is empowering their people to transition from reactive to proactive engagement with clients
Flipping customer service on it’s head through automation and digitization of many processes, such as ordering and issuing
How Cabcharge brought the clients along for the journey and was able to change perception and increase the value they offered to clients
Check out the incredible speaker line-up to see who will be joining Todd.