27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Teresa Yeing, Head of Customer Experience at ACH Group

Teresa Yeing


Head of Customer Experience
ACH Group

Check out the incredible speaker line-up to see who will be joining Teresa.

Download The Latest Agenda

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019


3:20 PM Panel Discussion: Uplifting CX in the Not-for-profit Sector

Following the introduction of the NDIS, much of the NFP sector is rethinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for-profit organizations who have invented or reinvented the customer experience element of their organization:
  • Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
  • Challenges unique to your organization and what has worked well in overcoming these
  • How to establish essential CX capabilities across the organization